Because every item is made only after you order it, we do not accept returns or exchanges for change of mind, and we do not offer refunds or reprints when the wrong size or color was ordered. Please check the size chart and color on each product page before you buy. If your order arrives damaged or with a printing error, we will fix it at no cost to you, as described below.

We will reprint or refund your order if:

  • the item arrives damaged,
  • the item has a manufacturing or printing defect (for example a blurry or missing print, ink smears, or a print on the wrong area),
  • you received a different product than the one you ordered, or
  • the package was lost in transit and the shipping address was correct.

How to ask for a reprint or refund. Email help@ollieprint.com within 30 days of the delivery date with:

  1. your order number,
  2. a clear photo of the problem (for a print defect, lay the item flat so the whole design and the defect show in one picture; for a wrong item, include the size tag; for transit damage, include the package),
  3. if several items have the same problem, one photo or video showing all of them together.

You do not need to send the item back. We will reply within 2 business days and tell you whether we will reprint the item or refund you. Refunds go back to your original payment method and usually appear within [5 to 10] business days after we approve them.

What is not a defect. We cannot reprint or refund in these cases:

  • You ordered the wrong size or color, or you simply want a different one.
  • Garment measurements differ from the size chart by less than 1 inch.
  • The design sits within 0.5 inch of the intended position on direct-to-garment printed items.
  • The print looks low quality because the artwork file was low resolution.
  • Normal new-garment odor from printing, which usually goes away after the first wash.
  • The package was lost or returned because the address entered at checkout was wrong or incomplete. In that case we can send it again at an extra charge or refund part of the order.

Returned packages. If a carrier cannot deliver your package and it comes back to us, we will contact you. You can choose a new shipment, which costs extra, or a partial refund.

Order Changes and Cancellations

Because production starts soon after you pay, changes are only possible for a short time. Email help@ollieprint.com with your order number as soon as you notice a mistake.

  • Within [12] hours of ordering: we can usually cancel the order for a full refund or change the address, size or color, as long as it has not been sent to production.
  • After the order is sent to production: we cannot cancel, change or refund it, except under the policy above.

If we have to cancel an order ourselves (for example an item becomes unavailable), we will tell you by email and refund you in full.

This policy does not limit any rights you have under applicable consumer law.